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You are important to us

In order to ensure a carefree booking for you in times like these, we guarantee you a free cancellation or rebooking if one of the following reasons applies:

  • Positive Covid-19 test result in one of the people traveling
  • Quarantine due to contact with an infected person (K1 & K2)
  • Quarantine obligation after returning home from the Salzburg region or Austria
  • Official travel warning for the Salzburg region and Austria
If you have already booked and paid a deposit, this can be used for a later stay or we will transfer it back to you.

In case of any other cancellation reason, the AGBH 2006 general terms and conditions for the hotel industry apply as follows:
  • You can cancel free of charge up to 3 months before arrival.
  • From 3 months to 1 month before arrival, we charge 40% of the travel price.
  • From 1 month to 1 week before arrival, the cancellation fee is 70% of the travel price.
  • In the event of cancellation within the last week before arrival, we will charge 90% of the travel price, in the event of early departure 100%.

We take care of each other

relax and let go

We have taken many steps to ensure the safety of you and your loved ones during your holiday so that you can enjoy your vacation to the full. Some of them you won't even notice, and that's a good thing, you are supposed to relax on holiday. Nevertheless, we have listed some general information and interesting facts for you:

General information

  • Please keep a distance of at least 1 meter from other guests and staff in public areas.
  • Please do not shake hands when greeting - a smile comes from the heart!
  • Please wash your hands several times a day and disinfect them before each course to the buffet.
  • Please avoid touching the face with uncleaned hands.
  • Please sneeze or cough in the crook of your arm or in a handkerchief.

Steps we take in the hotel

  • For the duration of your stay you will be assigned a fixed table in the restaurant.
  • The children's playroom has been slightly purified in accordance with the hygiene regulations and is cleaned/disinfected regularly.
  • The sauna may only be used by one person or several persons from the same room at the same time.
  • Our chambermaids are informed about the special cleaning and especially after each departure the rooms are thoroughly disinfected.

Important Pages

  • Here you find all information about which measures are taken in the skiing area.
  • Also the europäische Reiseversicherung (travel insurance) has summarized all important information for you.

This content was created by the Austrian National Tourist Office: Protection / Imprint / Terms of Use

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